Returns & Exchanges

How do I return an item?
return policy

My Tribe wants you to be absolutely satisfied with your purchase.

 

We'll gladly accept return requests or exchange of unworn, unwashed or defective items within 7 days of order being placed.

 

All returns must be authorized by My Tribe. To initiate a return reach out to us via our Contact Us link or by email at customerservice@my-tribe.net. We typically answer to a return request within 1 to 2 business days.

 

Returned items must be sent back :

 

  • With all original applicable tags still attached
  • In the original packaging, box and polybag
  • With the original packing slip
  • Undamaged
  • Unwashed or dry cleaned
  • Unaltered
  • Without any scent such as perfume, cigarette or other

 

Items not applying to all of the points listed above are not acceptable for return.

 

We offer FREE return for the following items:

 

  • Defective items
  • Items sent to you in error

 

If your item does not fall under one of these two categories it will be subject to a restocking fee of 15% of the sale amount which will be deducted from the refund amount

 

Upon your return request being approved, you’ll will be issued either:

 

  • a prepaid shipping label if your item qualifies for a free return or,

 

  • a return authorization number which will need to be marked wherever most visible on the outside of the packaging used to ship the item back. We strongly recommend using a trackable shipping service with signature required. If a package doesn't arrive and your returned package in untraceable, we may not be able to process for refund

 

Once your returned package is received in our warehouse, pending it is following all the guidelines listed above, we will go ahead and issue the refund. The reverse charges may take up to 5 or 7 business days to register on your account.

Should you have any questions please connect with us via our Contact Us link or by email at onlinesales@my-tribe.net


Thank you for Visiting My Tribe and Happy Shopping!

Size Chart